We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
If you aren’t satisfied with the size or quality of the items you received, you may initiate a Return Request within 7 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it.
To be eligible for a return, here are a few things to keep in mind:
To start a return, you can contact us at Customer_service@balabala.com.cn. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10business days.